If you have been successful in building out an external sales strategy but are only leveraging the power of Salesforce to manage your internal sales teams, how do you extend this capability to connect to your External Sales Partners to further drive revenue performance?
Quality assurance is a vital part of any customer experience strategy. In this post, we look at how you can implement a strategic QA program in your business.
Leaptree Incentivize – the Salesforce native Revenue Performance Platform – has selected Docomotion – a leading document generation app on Salesforce – for its premium package offering.
One of the most requested features in Leaptree Incentivize is finally here!
When it comes to scorecard evaluations, keeping everyone on the same page is crucial for your quality program. The benefits are obvious – not least the fact that unbiased scoring means happier agents and more consistent quality.
Sales leaders have several plates to spin if their business is to succeed. Driving revenue, keeping operational costs low, and team performance consistent can be a tricky balance to get right. That’s why understanding sales performance is crucial.
Three ways to supercharge quality in your Call Center.
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