Three ways to supercharge quality in your Call Center.
Bad customer service can have far-reaching consequences for your bottom line. In this post, we look at some common pitfalls to avoid.
We’ve added QA Calibration to Leaptree Optimize! Now you can calibrate scorecard evaluations directly within the app to make sure that everyone’s on the same page.
Building a QA scorecard doesn’t have to be an unwieldy process if you have the correct tools and approach in place.
How to maintain standards and get the most from your customer-facing teams with Leaptree's advanced QA Software.
It is essential for organizations to maintain quality customer interactions to ensure satisfaction among their customers. All the while, they need to ensure that they are fully compliant with industry regulations.
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