Managing a remote Sales team can be particularly tricky and throws up several new demands. Here we look at some of the pitfalls of remote team management and how the right software can help.
How do you keep agents happy and call quality high in a world that’s completely digital? One approach is Gamification. In this blog, we’ll look at what it is, how it can be applied to a remote call center, plus some fun reward ideas to keep your team connected, motivated, and happy.
If your team isn’t used to working remotely, it can be harder than ever to keep agents motivated and customer experience on point. If you're a QA manager with a remote team, then we hope these tips will make your life a little easier.
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