Resource Center

We’ve developed The Call Center Quality Assurance Maturity Model to help customers navigate their journey in Leaptree.

How do you keep agents happy and call quality high in a world that’s completely digital? One approach is Gamification. In this blog, we’ll look at what it is, how it can be applied to a remote call center, plus some fun reward ideas to keep your team connected, motivated, and happy.

Buyer/seller engagement has radically changed in 2020 and that means Sales Incentive and Compensation planning needs a reevaluation for 2021.

Here we look at some key metrics to monitor for Sales Commission Management and look at why they’re valuable to the revenue connected workforce.

We’ve developed The Call Center Quality Assurance Maturity Model to help customers navigate their journey in Leaptree.

How do you keep agents happy and call quality high in a world that’s completely digital? One approach is Gamification. In this blog, we’ll look at what it is, how it can be applied to a remote call center, plus some fun reward ideas to keep your team connected, motivated, and happy.

Buyer/seller engagement has radically changed in 2020 and that means Sales Incentive and Compensation planning needs a reevaluation for 2021.

If your team isn’t used to working remotely, it can be harder than ever to keep agents motivated and customer experience on point. If you're a QA manager with a remote team, then we hope these tips will make your life a little easier.

How to maintain standards and get the most from your customer-facing teams with Leaptree's advanced QA Software.

What is "The Revenue Performance Management Framework"? At Leaptree, we've built a platform and framework that focuses on people, processes, technologies, and most importantly revenue. Read our post to learn more.

It is essential for organizations to maintain quality customer interactions to ensure satisfaction among their customers. All the while, they need to ensure that they are fully compliant with industry regulations.

The last few months has seen a seismic shift in the way Inside Sales and Support teams conduct business. With individuals forced to work from home, it's increasingly difficult for senior executives and managers to monitor performance of teams, report accordingly and provide relevant feedback.

Leaptree announces a formal partnership with Carahsoft, the leading US Government IT Solutions provider.

Watch our free webinar "5 Trending Commission Models To Optimize Your Teams Revenue Growth" on the 19th March.

Leaptree®, a Revenue Performance Platform provider for the Salesforce ecosystem, today announced that ICON plc will implement the Leaptree Incentivize product to digitize and streamline their Incentive Compensation Plans, globally.

Download our whitepaper "Why Customer-Centric Organisations Must Rethink QA For Sales & Support". This is a guide for Salesforce users looking to increase sales, loyalty and customer satisfaction.

Learn about a more efficient way for Salesforce users to manage sales commissions – not just for sales teams, but for any department that rewards people with variable pay.

Evaluate the performance of the customer-facing workforce with dynamic QA scorecards for Salesforce

Leaptree Incentivize is the 100% Native Salesforce App for Managing Compensation within your business. Learn more about how Incentivize can help with commission management with this in-depth Datasheet.

Are you measuring the outcomes from your commission management system? Are you still using Excel? In this post, we identify 3 key areas that will help you measure and drive positive outcomes from a commission management system implementation.

There are many issues facing the Life Sciences industry today. Don't let commissions be one of them. Compensation planning must be much more flexible to accommodate future fundamental changes, whilst remaining balanced and incentivizing to all involved in revenue-generating teams.

In this post, we explore three strategies that could help you engage better with your revenue teams

In days gone by, Salespeople lived in a siloed world. The best ones where masters of the ‘dark arts’ - “I don’t know how she does it but she always hits her numbers!”....