Strengthen org culture with consistent CX Quality Assurance standards
Intuitive CX quality assurance standardization platform to empower QA leaders and built trust across your entire organization.
We can evaluate twice as many cases compared to before ...Very glad we made the investment!
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Simple, yet powerful features
Automate and enhance your CX quality management program.
Access fully customizable CX QA dashboards and advanced reports, within a few clicks. Identify areas that need attention at a glance. Automate whatever you need to monitor from phone calls, web chats, email threads, and Zoom calls. Cut time spent on QA assessments by 50%!
Get vital insights with smart QA scorecards.
Evaluate, empower, and improve agent performance with intelligent QA assessment automation (no developers needed!). Build powerful, dynamic QA scorecards in the blink of an eye. Leaptree Optimize runs 100% within Salesforce for easy configuration and without the hassle of external APIs and integrations.
Motivate and reward agents with personalized CX dashboards.
Drive performance in a fun way with gamification. Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated.
Calibrate for consistent evaluations.
Use QA Calibration to compare evaluator responses and ensure that scorecard markings are standardized, fair, and consistent – no matter who's doing the scoring.
Large Text Analysis
Sift through a vast ocean of customer interactions to identify CX issues, be it through call transcripts, emails, tasks and web chats.
Get the most from your Customer teams
Simple, No-code Setup
Easily build and configure custom scorecards, out-of-the-box. Get started in minutes.
Native to SalesForce
Get started without the need for APIs or hassle with external integrations. Built 100% inside Salesforce for ease, data compliance, and security.
Technical Support
Get highly detailed, expert support when you need it. Our Leapforward onboarding programme means you'll be up and running in no time.
Major Savings
Free-up valuable time from your Call Center Managers, QA and CX teams.
