In a world where omnichannel communication is the norm, we recognize the challenges of sifting through a vast ocean of customer interactions to spot CX issues, be it through call transcripts, emails, or message logs. That’s why we’re excited to announce the latest feature release in Leaptree Optimize, Large Text Analysis.
Automating Omnichannel Analysis
Leaptree Optimize's Large Text Analysis is a game-changer, automating the heavy work of manually analyzing a myriad of customer interactions. The power lies in its ability to promptly identify and address customer issues, elevating the quality of your customer support. What sets it apart? Insights, efficiency, consistency, and scalability that transcend the limitations of manual analysis.
Seamless Integration with Amazon Connect
Now, let's address the burning question: Will Large Text Analysis work seamlessly with Amazon Connect? It sure will! Large Text Analysis seamlessly integrates with Amazon Connect, bringing unparalleled capabilities to interrogate support calls for signs of customer dissatisfaction. By running on voice calls within the system, it detects specific keywords or phrases like 'unsatisfied,' 'angry,' or 'disappointed' during the conversation. Once identified, these critical indicators are meticulously noted on the voice call's related case.
Enhanced Tracking and Addressing of Concerns
But that's not all. Large Text Analysis allows you to set up a schedule for creating scorecards tailored to cases where a customer, not the support agent, expressed dissatisfaction at least twice during the call. This process not only streamlines your ability to track and address customer concerns effectively but also eliminates the time-consuming and labor-intensive nature of manual analysis.
Ready to see it in action? Take an interactive tour in the click through video below:
Click to watch in full screen.
The Future of Customer Support
In a rapidly evolving business landscape, customer experience is the cornerstone of success. Leaptree Optimize's Large Text Analysis is not just a feature; it's a glimpse into the future of customer support. Elevate your customer interactions, streamline your processes, and stay ahead of the curve.
Our Large Text Analysis feature is included with the Enterprise version of our Leaptree Optimize product. Click here to get a demo →