Gone are the days of on-the-ground quality checking, “shadowing” calls, inconsistent call sampling and logging into multiple solutions.
Moving forward, the smartest organisations know that meeting customer expectations means ensuring a high-quality experience throughout the entire customer journey: from first contact with a salesperson through to post-purchase service and support.
To deliver great experiences consistently, it’s imperative companies monitor the quality of those interactions and provide useful and timely feedback and coaching to all employees.
- Hear from Younes Katti, a Salesforce expert on how the market is adapting to these new challenges.
- Learn how quality assurance scorecards can help simplify the monitoring process.
- Tools and activities to assist with feedback and 1-to-1 coaching.
To watch the free webinar: